Returns & Refunds

We want you to love your Kalaastore experience. If for any reason you’re not fully satisfied, we accept returns and exchanges within 14 days of receiving your order.

Returns & Exchanges

  • To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition you received them.
  • Returns must be initiated within 14 days of delivery.
  • To start a return or exchange, please email us at team@kalaastore.com with your order number and reason for return.

Refunds

  • Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original method of payment within 5–10 business days.
  • Shipping charges are non-refundable unless the return is due to a damaged or incorrect item.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 5 days of delivery. We’ll make it right—either by replacing the item or issuing a full refund.

Return Shipping

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect.
  • We recommend using a trackable shipping service, as we can’t guarantee receipt of returned items without tracking.